Refund policy
1-year warrantyEvery SilkenLume device has a 1-year warranty from the date of delivery against manufacturing faults, for example the device does not switch on, does not flash or does not charge. If your device develops a fault, message us on WhatsApp with your order number and a short video of the problem. We will repair or replace it. Not covered- Damage from drops, water or misuse.- Devices that have been opened or repaired by someone else.- Normal wear of the lamp after its rated number of flashes. Damaged or wrong itemIf your order arrives damaged or you receive the wrong item, contact us within 7 days of delivery with photos or a video. We will send a replacement at no cost. Change of mindUnused devices in their original, sealed packaging can be returned within 7 days of delivery. Return delivery is paid by the customer. Once we receive and check the device, we refund the full product price. ContactWhatsApp: 0308 5060532Email: silkenlume@gmail.com